Find answers to common questions and get help with troubleshooting and addressing error messages.
How do I reset my password?
My accountant sent me a file in SmartVault. How do I retrieve it?
How do I see my bill?
How do I connect my scanner to SmartVault?
How do I get the SmartVault mobile app?
What if I accidentally delete my documents?
How do I get a copy of my documents?
Where do my documents go if I cancel SmartVault?
How do I add a link to SmartVault from my website?
How do I delete a client?
How do I clear my Connected Desktop cache?
How does my network bandwidth affect SmartVault?
Does SmartVault work on a Mac?
Resolving Failed Uploads in the SmartVault Portal
"Mail Recipient" Does Not Appear as a Send To Option
Error: “Unsupported File Extension” Upload Failure
Error: “Failed to Upload the Following Document” in Lacerte or ProSeries
Error: Cannot Print Due to Missing Integration Queues Folder
Error: “Failed to upload the file" on a Mobile Device
Error: “Your Rights May Have Changed”
Error: “Access to Path Denied” in Quickbooks
Error: “Padding is Invalid Cannot be Removed”
Error: "This setup is not supported on 64-bit versions of Windows XP"