Frequently Asked Questions

Security is our top priority, and we often get asked questions about our security practices, which we've compiled below. For a more complete guide to our security practices, visit the SmartVault Security Overview.

SmartVault hosts your data at CyrusOne, in Houston, Texas. The CyrusOne facility uses physical barriers, video surveillance, and a professional security staff to keep the data center secure and protected. CyrusOne has a SSAE 16 assessment report available. This report is available by contacting SmartVault’s support. Further, CyrusOne has been independently validated as a PCI Level 1 Service Provider. More information on CyrusOne’s security can be found at

Where Do I Report Security Concerns?

Our top priority is making SmartVault safe for all of our users. While we’re very confident in our security technology, we prefer to investigate any and all reported security concerns with any of SmartVault’s services or software.

Please report security problems or questions to