Frequently Asked Questions

Security is our top priority, and we often get asked questions about our security practices, which we've compiled below. For a more complete guide to our security practices, visit the SmartVault Security Overview.

SmartVault hosts your data using services provided by Amazon Web Services (AWS) and CyrusOne.

Amazon Web Services are trusted and relied upon all over the world to provide highly secure and scalable infrastructure.  Learn more about Amazon Web Services security here, including their System & Organizational Control (SOC) report.

CyrusOne has an SSAE 16 Assessment Report. This report is available by sending a request to Their facility uses physical barriers, video surveillance, and a professional security staff to keep the data center secure and protected. Learn more about CyrusOne's security here.

Where Do I Report Security Concerns?

Our top priority is making SmartVault safe for all of our users. While we’re very confident in our security technology, we prefer to investigate any and all reported security concerns with any of SmartVault’s services or software.

Please report security problems or questions to