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Contact Us

Whether you’re new to SmartVault or a current user, we’d love to hear from you!

Get In Touch

Connect with our team for sales questions or product support.

Sales

Email: sales@smartvault.com
Phone: (866) 674-6785
Hours: M-F 9am – 6pm CST

Support

Email: help@smartvault.com
Phone: (888) 607-4275
Hours: M-F 9am – 6pm CST

Location

600 N Shepherd Dr
Suite 305,
Houston, TX 77007

Not ready to schedule a demo yet?

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Chat with our local professionals now.
Located in Houston, Texas

Have Questions? We’ve Got Answers.

What are the different ways I can contact SmartVault?

You can reach out via email or phone for Sales or Support inquiries and also submit a support request online. For sales questions and demos, contact the sales team. For product help, use the support email, phone, or Submit a Request form.

What should I include in my support request?

To help us assist you faster, include your account details, a clear description of the issue, steps to reproduce it, and any relevant screenshots or error messages when submitting a request.

How quickly can I expect a response?

Response times vary depending on volume and the nature of your request. Live chat and phone support generally provide quicker replies during business hours, while email and request submissions may take longer.

Is there help available before I contact support?

Yes, you can browse help articles, tutorials, and guides in the SmartVault Help Center to find answers to common questions about setup, account access, email notifications, or product features.