Research has shown that client experience has been bypassing almost all other deciding factors for clients. With the amount of choice in the marketplace, and the small variance of pricing the overall client experience becomes the driving factor for prospects to choose your business over another and to stay with it. In this session you will learn how to develop an outstanding client experience along every step of their journey from awareness to repeat business.
- Understand how to create ACE’s (Awesome Client Experiences)
- Identify your current clients journey and where you can improve
- Tips of some easy changes that you can implement today