Current Openings

CONTRACT - Technical Writer

SmartVault is seeking a Technical Content Writer to revamp our support center and create training materials for our customers. This position is a special project contract with the opportunity to keep contributing content on a regular basis.

What you will do:

  • Update and create thorough, accurate customer-facing technical documentation for SmartVault users
  • Create and maintain documentation templates and style guide
  • Follow the SmartVault style guide to ensure consistency across all content published to the knowledge base
  • Follow best practices for article structure and tagging to maximize search effectiveness and Answer Bot performance
  • Provide structural and organizational improvements for the knowledge base wireframe
  • Adjust or eliminate existing content to achieve the greatest impact for search optimization and clarity of concepts

What you will know:

  • Excellent written communication skills and proven ability to make complex topics easy and engaging
  • Skilled in image capture, cropping, and placement using Snag-It or similar tool
  • Ability to quickly learn complex product features and turn them into concise documentation for easy comprehension
  • Experience writing user guides and troubleshooting guides, and KnowledgeBase articles for complex products
  • The initial project will require 10-20 hours per week, for approximately 12 weeks.

    SmartVault is an equal opportunity employer.

    To Apply: Email your resume and hourly rate to marketing@smartvault.com