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SUPPORT

Welcome to SmartHub

Access everything from product add-ons and educational tools to direct support and success resources – all in one place.

Contact Support

Email: help@smartvault.com

Phone: (888) 607-4275

Hours:
US: Mon-Fri – 9AM-6PM CST
UK: Mon-Fri – 3PM-1AM GMT

Product Webinars

Fundamentals for Account Administrators

Office Hours

Open forum to get questions answered

Fastest Way to Get Returns into SmartVault

Save time this tax season with the fastest way to get tax returns into SmartVault. This short video and step-by-step guide show how to send returns into the right place automatically, so documents land exactly where they belong without extra steps.

SmartRequestAI Resources

Two ways to get up and running with SmartRequestAI — learn on your own schedule, or get answers live from the people who built it.

Self-guided · SmartVault Academy

SmartRequestAI Course

A self-guided setup course designed to help you get started at your own pace.*
Weekly · Live Q&A

SmartRequestAI Office Hours

Have specific questions? Join a live session with a SmartRequestAI product expert for real-time support.
*New to SmartVault Academy? Click the Sign In button and create your account using your SmartVault email and password. Already have a login? Locate your tax software and navigate to the SmartRequestAI course to register.
Workflow Consultations

Schedule a Workflow Consultation

Make sure your SmartVault setup is ready for busy season. Book a one-on-one workflow consultation with our Customer Success team for personalized guidance.

Recorded Webinar

Watch the Fall Product Spotlight Webinar

Catch up on the latest What’s New, What’s Coming Product Spotlight Webinar and see our recent innovations for yourself, including our new integrations and tax readiness resources.