January 2015

SmartVault – Incident Update

Yesterday, SmartVault experienced a degradation in performance that caused some customers to experience slower than normal response times when using the SmartVault service. The degradation in performance primarily affected the Connected Desktop and Dashboard, and caused customers using these features to experience very slow response times. Customers could still access files through the SmartVault Drive …

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What’s New (and What’s Coming) to SmartVault in 2015

We recently released a ton of exciting new features aimed at improving your workflow and giving you a better SmartVault experience overall. Click here to learn more about what’s new, and what’s in the works for 2015…

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SmartVault Extends Support Hours for Tax Season

We’re gearing up for busy season with extended support hours – now including Saturdays! Ready or not, it’s that time of year again! In support of our tax customers, who are shifting into high gear in advance of the April 15th tax deadline, we’re once again offering extended technical support hours through tax season. And …

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SmartVault Local – Available Now!

UPDATE: September 2, 2015 SmartVault Local is now available! To learn more and start your free trial, see SmartVault Local >> *************************************************************************************** SmartVault will release a local storage option for customers who don’t want to store their documents online. This new capability will give customers the option of choosing where their files are stored; either …

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Welcome Russell Banks, SmartVault’s New Senior Product Manager!

Russell brings years of product management experience to SmartVault and a fierce passion for solving client issues. SmartVault is excited to announce the newest addition to its team. In his role as Senior Product Manager, Russell provides strategic direction to enhance the company’s flagship offerings and oversees development and delivery of new offerings and priority …

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